Terms & Conditions

Welcome to Koala Hug.
These Terms & Conditions govern your use of our website and any purchases made through www.koalahug.com.au. By accessing our website or placing an order, you agree to be bound by these terms.

If you do not agree with any part of these Terms & Conditions, please do not use our website.

1. About Koala Hug

Koala Hug is an Australian baby care brand offering nappies, wipes, and related baby products designed for everyday family use.

Throughout this document, “we”, “us”, and “our” refer to Koala Hug.

2. Use of Our Website

You agree to use our website for lawful purposes only. You must not:

• Misuse the website or attempt unauthorised access

• Use the website in a way that disrupts functionality or security

• Upload malicious content or false information

We reserve the right to restrict or terminate access if misuse is identified.

3. Product Information

We make every effort to ensure that all product descriptions, images, pricing, and information on our website are accurate.

However:

• Product colours and packaging may vary slightly from images shown

• Information is provided for general guidance and does not replace professional advice

If you have questions about suitability for your child, please contact us before purchasing.

4. Orders & Payments

• All prices are listed in Australian Dollars (AUD) unless stated otherwise

• Orders are subject to availability and acceptance

• We reserve the right to cancel or refuse any order at our discretion

Payment must be made in full at the time of purchase using the payment methods displayed on our website.

5. Shipping & Delivery

We aim to dispatch orders within a reasonable timeframe after payment confirmation.

Please note:

• Delivery times are estimates only

• Delays may occur due to courier services, public holidays, or unforeseen circumstances

Koala Hug is not responsible for delays outside our control.

6. Returns & Refunds

We comply with Australian Consumer Law.

You are entitled to a refund, replacement, or repair if a product is faulty, not as described, or fails to meet consumer guarantees.

For hygiene and safety reasons, we may not accept returns for change of mind on opened baby care products unless required by law.

Please contact us before returning any items.

7. Wholesale & Distribution Enquiries

Wholesale or distribution enquiries submitted via our website do not constitute a binding agreement.

Any wholesale arrangement will be subject to separate terms agreed upon in writing.

8. Intellectual Property

All content on this website, including:

• Logos

• Images

• Text

• Branding

is the property of Koala Hug and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

• Koala Hug is not liable for indirect or consequential losses

• Our liability is limited to the value of the product purchased

Nothing in these terms excludes rights under Australian Consumer Law.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We may update these Terms & Conditions from time to time.
The latest version will always be available on our website.

Continued use of the website constitutes acceptance of any updates.

12. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: [email protected]
🌐 Website: www.koalahug.com.au