Frequently Asked Questions
Explore our frequently asked questions to get quick, reliable information about our Nappies, wipes, and baby care essentials.
Are Koala Hug wipes safe for hands and faces?
Yes. Both wipes ranges are gentle enough for hands, faces, and bottoms.
Are Koala Hug nappies eco-friendly?
Koala Hug nappies are made using responsibly selected materials and efficient manufacturing practices, helping reduce environmental impact while maintaining excellent comfort, absorbency, and performance.
Are your wipes plastic-free?
Our Eco Biodegradable Baby Wipes are made with plant-based, plastic-free fibres and are designed to be kinder to the environment.
Where are Koala Hug products made?
Our Nappies are produced using responsibly sourced materials and efficient manufacturing processes, reducing environmental impact while maintaining excellent comfort and performance.
Do your nappies have leak protection?
Yes. Koala Hug nappies feature secure leg cuffs and a leak-guard system designed to help prevent leaks during both day and night use.
Can active babies wear Koala Hug nappies?
Absolutely. Our nappies are designed to move with your baby, offering flexibility and a secure fit for crawling, rolling, and active play.
What’s the difference between your wipes?
We offer two options:
Sensitive Skin 99% Water Baby Wipes – minimal ingredients with 99% purified water for extra-gentle cleansing
Eco Biodegradable Baby Wipes – plant-based, plastic-free, and eco-conscious
How do I choose the right nappy size?
We recommend choosing a size based on your baby’s weight rather than age. If your baby falls between two sizes, choosing the smaller size often provides a better fit.
Do Koala Hug nappies run true to size?
Our nappies are designed with a slightly roomier fit for comfort. If you’re between sizes, we suggest sizing down.
Are Koala Hug nappies suitable for overnight use?
Yes. Our Premium Luxury Overnight Nappies are specially designed for extended wear, offering enhanced absorbency to help keep your baby dry through the night.
Do Koala Hug products contain fragrances, lotions, or latex?
No. Our products contain 0% added lotions, latex, or fragrance, making them ideal for babies with sensitive or easily irritated skin
Are your wipes suitable for sensitive skin?
Yes. Our wipes are dermatologically tested and formulated with gentle, skin-friendly ingredients to help cleanse effectively without causing redness or irritation, making them suitable for sensitive skin.
What makes Koala Hug products different?
Koala Hug products are thoughtfully designed in Australia with a focus on comfort, safety, and everyday practicality. We use gentle materials, simple formulations, and reliable designs parents can trust.
Are Koala Hug products suitable for newborns?
Yes. Our nappies and wipes are suitable for newborns and designed to be gentle on delicate, developing skin.
Are your products dermatologically tested?
Yes. All Koala Hug nappies and wipes are dermatologically tested and suitable for sensitive skin.
Have another question? Contact us
What Parents Are Saying
Hear from real parents and caregivers who trust WaterWipes for their little ones. Their stories highlight the purity, gentleness, and care that make WaterWipes a must-have for sensitive skin.
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Perfect for Sensitive Skin My little one reacts to almost everything, but Koala Hug nappies…
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Great Fit and Super ComfortableThe fit is excellent and doesn’t dig into my baby’s skin.…
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Gentle, Simple, and ReliableI love that Koala Hug keeps things simple — no harsh smells,…
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Finally, No Leaks OvernightI was sceptical at first, but these nappies really do last through…
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We’ve tried a few nappies, but Koala Hug is by far the softest. My baby…
