Privacy Policy

Koala Hug (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.koalahug.com.au, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you interact with our website, place an order, contact us, or subscribe to updates. This may include:

Full name
Email address
Phone number
Shipping and billing address
Order and purchase details
Payment information (processed securely via third-party providers)
Information submitted through contact forms (including wholesale, collaboration, or product enquiries)
Technical data such as IP address, browser type, and device information

We do not knowingly collect personal information from children without parental or guardian consent.

2. How We Use Your Information

We collect and use your personal information for purposes including:

Processing and fulfilling orders
Providing customer support and responding to enquiries
Managing wholesale, collaboration, or press requests
Sending order confirmations, updates, and important service communications
Improving our products, services, and website experience
Complying with legal and regulatory obligations

We only use your information for purposes directly related to our business activities.

3. Marketing Communications

With your consent, we may send you updates, offers, or product information related to Koala Hug.
You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails, or
Contacting us directly at [email protected]

Transactional emails (such as order confirmations) will still be sent where necessary.

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only where necessary, including:

Payment processors (e.g. Stripe, PayPal)
Shipping and logistics providers
Website hosting and IT service providers
Professional advisers (legal, accounting, compliance)

All third parties are required to handle your information securely and in accordance with privacy laws.

5. International Data Transfers

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected and handled in compliance with Australian privacy standards.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

These measures include secure servers, encrypted payment gateways, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

Improve website functionality and performance
Analyse website traffic and user behaviour
Enhance your browsing experience

You can manage or disable cookies through your browser settings, although some features of the website may not function correctly if cookies are disabled.

8. Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The updated version will be published on this page with a revised effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Koala Hug
📍 91 Phillip Street, Parramatta NSW 2150
📧 [email protected]
🌐 www.koalahug.com.au